There are three different user types that can create a profile and buy parking licenses through PARKinCPH:

• Residents with address in the areas where parking is offered via PARKinCPH
• Businesses in the areas where parking is offered via PARKinCPH
• Private (employees) working in the areas where parking is offered via PARKinCPH

PARKinCPH offers parking subscriptions to customers who either live or work in the areas where parrking is provided by By & Havn. That means that you cannot use PARKinCPH for guest parking, commute parking etc.

For short-term parking you may use other available payment sources such as the payment stations at the parking facility or the varies parking apps provided at each parking facility.

There can be multiple reasons to why your address is being rejected. First, make sure that you have entered the address correctly.

As the construction of new buildings are completed, the new addresses are added to PARKinCPH. It happens that we miss something. Give us a call or send us an e-mail and we will add the address right away if the address is covered by By & Havn.

For some addresses, By & Havn is not the parking provider. Some buildings have their own private parking facilities and must use these.

Parking in Bellakvarter, Ørestad

By & Havn does not cover parking for residents in Bellakvarter in Ørestad City. You can learn more about parking in Bellakvarter via their website: https://bellakvarter.dk/parkering/

There may be several reasons why you are unable to log in to your profile.

Incorrect email address or password

Most often, the issue is caused by a typing error or by entering an incorrect email address and/or password.

Forgotten password

If you cannot remember your password, you can reset it via this link: Reset password

Profile deleted after 3 months of inactivity

If it has been more than 3 months since you last had an active parking session, your profile has been deleted in accordance with our privacy policy. You will therefore need to create a new profile, after which you can log in and purchase parking.

When you buy a parking subscription, you buy the right to park in a vacant parking space at any of the parking facility included in your parking subscription. The majority of our parking subscriptions give access to several parking facilities in the same area. In the product description you can find a list of the parking facilities included in your parking subscription.

When you buy a parking subscription you do not get a reserved parking space, nor can we always guarantee an available parking space in your preferred parking facility.

If the parking facility closest to your destination is full, you will have to drive on to the next parking facility.

You can change the registration number on your parking subscription at any time, for example if you get a new car or you borrow a car as your own go in for repair or service.

How to change the registration number

1. Log in to your profile
2. Go to the menu "my parking”
3. Open / click on the subscription you want to edit
4. Enter the new registration number
5. Finish with "save"

When you enter a new registration number it is validated via an integration to the Danish Motor Register. The register is updated once a week which means that if your car is newly registered we may not be able to validate the registration number. That does not mean that you cannot change the registration number, just that we cannot validate it, and thus you must pay extra attention that you enter it correctly.

Change of registration number takes effect immediately. If you have entered your phone number on your profile, you will receive an SMS confirmation when you change the registration number.

It is your own responsibility to change the registration number on your parking subscription before you park if you change car. If the registration number is not changed in time it may result in a parking fee. Parking fees due to incorrect registration number are not cancelled.  

No, it is not possible to have multiple registration numbers connected to the same parking subscription at the same time. You can only have one active registration number per parking subscription at a time.

If you change car frequently, you will have to change the registration number on your parking subscription every time.

The system remembers your previous entries, making it easy to change the registration number if you often change between the same cars.

No, it is not possible to pause a parking subscription. Instead, you can terminate your parking subscription by the end of a month. When/if the need for parking arises again, you can buy a new parking subscription.

Yes, unterminated parking subscriptions are automatically renewed every month to the first of the month.

No, we do not offer quantity discount, senior/student discount or other discount schemes.

The prices of parking are based on a calculation of costs of building, maintaining and operating the parking facilities. The costs per parking space are the same whether you have one or two cars.

Collective Agreements

In Ørestad there are two properties where a collective price for parking was negotiated as part of the sales agreement. Thus, these two particular properties pay a collective price for parking. Parking rights are no longer part of any sales agreements.

The collective agreements only include the addresses below. The collective price is per April 1, 2020 DKK 615.00 per month for the 24/7 parking subscription and will be regulated according to the terms and conditions of PARKinCPH.

The collective agreement includes the following addresses:

• Edvard Thomsens Vej 69 (all apartments)
• Edvard Thomsens Vej 71 (all apartments)
• Edvard Thomsens Vej 73 (all apartments)
• Ørestads Boulevard 55 / 55A (apartments 2, 102, 104, 105, 201, 302, 305, 309, 311, 402, 410, 504, 510, 511, 705, 806, 901)

How do I get the collective price for my parking subscription?

At first, you must register in PARKinCPH and buy a regular 24/7 parking subscription. Upon your purchase, our customer service will contact you to verify that you live on that particular address. Subsequently, we regulate the price of you parking subscription and refund any amount that you have overpaid.

On a regular basis, our customer service controls your right to the collective price and we may ask for renewed documentation.

As the norm, the free height in the parking garages ranges from 2.0 - 2.10 meters. See the maximum height for each parking facility in the Areas menu.

If you have a tall car, you can park at the temporary ground parking lots.

If you need parking for a handicap bus and you have a valid disabled parking card, please call us or send an e-mail for further information.

It is not possible to book a reserved parking space.

Exceptionally, customers with a disabiliity parking license, can book a reserved parking space.

The following Danish public holidays are included in the Night & Weekend subscription:

• 1. januar
• Skærtorsdag
• Langfredag
• Første påskedag
• Anden påskedag
• Kristi himmelfartsdag
• Pinsedag
• Anden pinsedag
• Juledag (25. december)
• Anden juledag (26. december)

There may be several reasons why your parking subscription has been suspended:

The suspension may be due to the payment not being successfully charged to the payment card provided. In this case, you can try purchasing a new parking subscription using a different payment card.

1. The suspension may be due to misuse in accordance with the terms and conditions.
2. The suspension may be due to a violation of the parking regulations.
3. Repeated violations may result in a ban from PARKinCPH.

• Dankort
• Visa
• MasterCard
• JCB
• UnionPay

  Subscription

  Payment is made monthly in advance, on the first day of each month.

  If a subscription is purchased with a start date after the first day of a calendar month, the price is reduced proportionally to the number of days from and including the start date up to and including the last day of that month. In this case, the price is calculated as follows:

  Monthly subscription price / number of days in the month × number of days of parking.

  The day before payment is due, the payment amount is reserved on the specified payment card. During the reservation, the payment card is checked to ensure that sufficient funds are available. If the amount cannot be reserved on the payment card, for example because there are insufficient funds or the payment card has expired, a notification will be sent by email.

  If it is not possible to charge the specified payment card and payment has not been made within 4 days, the subscription will be suspended and a notification will be sent by email. Control fees issued as a result of a suspended subscription will not be cancelled.

  Payment receipts are sent by email and are also available under the “Receipts” menu item in your PARKinCPH profile.

  Short-term parking

  When purchasing short-term parking, the amount is reserved on the specified payment card. When the short-term parking period expires, the amount is charged to the payment card and a receipt is sent by email.

  If the amount cannot be reserved on the payment card, for example because there are insufficient funds or the payment card has expired, the purchase cannot be completed.

No, it is not possible to set up payments through Betalingsservice. Payment is made using the payment card provided.

You can change your payment card at any time.

On your profile at www.parkincph.dk, you can change your payment card at any time, for example if your payment card is about to expire.

To update your payment details, please follow the instructions below:

• Log in to your profile at www.parkincph.dk
• Go to the “My Information” menu
• Update your payment details

When you update your payment details, the changes will automatically apply to all active parking permits.

Invoice payment is available to business customers with more than 25 parking subscriptions.

Please contact Customer Service for further information.

There may be several reasons why your license plate number is not displayed at the parking machine. Start by checking that you have entered your license plate number correctly and that there are no typing errors.

If your license plate number still cannot be found, you can still check out and pay for your parking up to 48 hours after leaving the parking facility, provided you have used a parking facility with automatic number plate recognition (ANPR). Visit PARKinCPH’s payment page and select the parking facility where you parked to proceed with the payment.

If you still need help checking out or have any other questions, you are always welcome to contact us at parkering@byoghavn.dk.

Cancellation is done through your profile. Parking subscriptions can be cancelled with effect from the end of the current month.

• Log in to your profile on PARKinCPH
• Go to the “My Parking” menu
• Open/click on the subscription you wish to edit
• Click the “Cancel subscription” button
• Select the cancellation date

Change/cancel a cancellation

As long as the parking subscription is active, you can cancel or change the cancellation.

How to do this:

• Log in to your profile on PARKinCPH
• Go to the “My Parking” menu
• Open/click on the subscription you wish to edit
• Click the “Extend subscription” button
• Select “Cancel cancellation” or choose a new cancellation date

As a consumer, you have the right to cancel your purchase of a parking subscription within 14 days.

Subscription

A parking subscription that has not yet started can be cancelled through your profile.

How to do this:

• Log in to your profile
• Go to the “My Parking” menu
• Open/click on the subscription you wish to edit
• Click the “Cancel purchase” button
• Confirm

If the parking subscription has already started, you can cancel your purchase within 14 days from the date of purchase. Days already used will not be refunded. If you wish to cancel your purchase, you must complete our cancellation form and send it by email to parkering@byoghavn.dk. The right of cancellation is exercised at the time the email is sent.

The refund will be made to the payment card used for the purchase.

Short-term parking

A short-term parking session that has not yet started can be cancelled through your profile. If the parking session has started, you can stop it through your profile, and you will only pay for the time used. It is not possible to cancel the purchase of a short-term parking session that has already expired.

Residents with the blue disables parking card receive a 30% discount on their monthly parking license from PARKinCPH. The parking license is purchased and administered via By & Havn's digital parking portal, PARKinCPH. It is a prerequisite to get the discount that you can document that you are in possession of a valid disabled parking card. Contact our customer service for more information.

With a monthly parking permit from PARKinCPH, you can use both the regular parking spaces and parking spaces dedicated to disabled parking in the parking facilities to which the parking license gives access. When using parking spaces dedicated to disabled parking, you must have your blue disabled parking card visible in the windscreen for inspection.

On payment of a full parking license, if you have a valid blue disabled parking card, you can get your own dedicated parking space, which is reserved and marked exclusively for you. Contact our customer service: parkering@byoghavn.dk for more information.

You will find disabled parking spaces in all our parking facilities. By & Havn meets the municipality's requirement that a minimum of 2% of the parking spaces must be disabled parking spaces. We try to establish the disabled parking spaces, so that there are good access conditions for people with walking difficulties and wheelchair users.

The disabled parking spaces can be used by all parkers who hold a valid disabled parking card. When parking in a disabled parking space, the disabled parking card must be placed visibly and controllably in the car's windscreen.

Parking rates as of 1 October 2023

Car parks/basements: The applicable parking rate is paid when parking in a disables parking space

Parking on terrain: Parking is free when parking in a disabled parking space.

Inspection fee

Illegal parking in a disabled parking space can result in an inspection fee of DKK 1,500.00 per day.

Motorcycles may be parked in designated motorcycle parking spaces for a fee. Motorcycle parking subscriptions are also available for purchase.

Read more about this under the Products menu.

Only two-wheeled vehicles are considered motorcycles.

You can find EV charging stations in all of By & Havn’s parking houses, as well as at selected temporary parking areas.

The charging stations are publicly accessible. You can read more about charging electric vehicles here.

You can see the current charging price at any time in the Spirii app or on this page: https://parkincph.dk/en/get-going/charging-of-evs/

At By & Havn’s charging stations, you only pay for the electricity you actually use.

With a voucher code from By & Havn, you can charge your electric vehicle at a discounted rate at all By & Havn charging stations.

The reduced charging rate is available to electric vehicle customers with parking through PARKinCPH.

Read more here: https://parkincph.dk/en/get-going/charging-of-evs/

How to request a voucher code:

1. Log in to your profile on PARKinCPH.

2. Go to the My Information menu.

3. Click the Request EV Voucher button, which you will find at the bottom of the page.

4. Once we have processed your request, you will receive your voucher code by email.

Please allow 1–2 business days for processing.

When you receive your voucher code, it must be activated in the Spirii Go app or linked to your Spirii charging key.

The voucher code is personal and must not be shared with others.

You can see the current charging price at any time in the Spirii app or on this page: https://parkincph.dk/en/get-going/charging-of-evs/

At By & Havn’s charging stations, you only pay for the electricity you actually use.

You can find EV charging spaces in all of By & Havn’s parking garages, as well as at selected temporary parking facilities. The charging spaces are available for public use, and payment is made directly to the charging operator.

When parking in an EV charging space, the vehicle must be connected for charging. If the vehicle is not connected for charging, you may receive a parking control fee.

Parking in an EV charging space is only permitted if you pay the applicable parking fee or have a valid parking subscription.

Some charging spaces may have time limits or be reserved, so always pay attention to the signs.

You can read more about charging electric vehicles here: https://parkincph.dk/en/get-going/charging-of-evs/

Not a parking space

If you need to park for an extended period, you are encouraged to move your vehicle to a regular parking space once charging is complete, so that you do not unnecessarily block the charging space.

• Apcoa Flow
• EasyPark
• OK
• ParkMan
• ParkOne
• ParkPark

Parking apps is a service offered at our parking facilites. Which payment apps that can be used at which parking facilities may vary.

For terms and conditions we refer to the individual app operator. Use of parking apps is at your own risk. By & Havn are not responsible for errors or malfunctions in third party services. As customer, you are responsible for ensuring that your number plate and parking area (zone) is entered correctly. Any complaints og reclamations must be made to the app operator.

With a few exceptions, guest parking is available at all of our parking facilities. In the Areas menu, you can read more about the guest parking options available at each individual parking facility.

As a guest, you can pay for your parking directly at the parking facility using the available payment options, such as a payment machine and/or a parking app (EasyPark, Apcoa Flow, ParkOne and ParkMan).

Prices are displayed at the parking facility. Please note that a fee may be charged when purchasing parking through a parking app. Please read the terms and conditions provided by the individual providers.

Short-term parking via PARKinCPH

If you have a PARKinCPH profile, you can purchase short-term parking for your guests or for yourself if you only need occasional parking. Prices for short-term parking can be found in the Products menu. Short-term parking can be purchased up to 7 days in advance.

Wherever possible, payment machines are available at all our parking facilities. You can pay by card at the payment machines. Cash payments are not accepted.

Registration at the payment machines is done digitally using the vehicle’s registration number. No parking tickets are issued.

Stop and extend parking

When you start a parking session at the payment machine, you must select the number of hours/days you wish to park. You can safely add some extra time, as you can stop your parking session when you return to your vehicle by inserting your payment card into the payment machine again. By doing so, you only pay for the time you have actually been parked.

If you do not actively stop your parking session at the payment machine, it will automatically expire at the selected time.

In the same way, you can extend your parking session at the payment machine.

Receipt

If you need a receipt for your parking, it will only be issued when you stop your parking session at the payment machine and the exact parking duration and price have been calculated.

If you are attending an event at Royal Arena and arriving by car, there are several parking options in the area.

See this overview map of the parking options around Royal Arena Map overview

Please note that there are also parking facilities in the area that are not available for guest parking.

Trailer Parking

Trailers may be parked at all By & Havn parking facilities, provided they are parked within a marked parking space. The trailer must be disconnected from the vehicle and parked in a separate parking space. A parking fee must be paid for the trailer. Please note the maximum height if parking in a parking garage.

Caravans & Motorhomes

Caravans, motorhomes, and similar vehicles are not permitted at By & Havn parking facilities.

If you have paid a control fee that was later cancelled, you must contact EuroPark to request a refund.

Here’s how:

• Send an email to info@apcoa.dk

• In the subject line, write the following: Reference Number XXXXXX + REFUND

• Proof of payment:

  • If the payment was made via bank transfer/online banking, attach documentation in the form of a bank statement or screenshot clearly showing the payment details, including the payment reference/FIK code used (example: +71<000000000000+00000000<).

  • If the payment was made via www.europark.dk, attach a copy of the payment receipt sent to you by email.

• In the message, include your registration number and bank account number to which the refund should be transferred.

If you have received a charge, it is because you did not pay for your parking. Parking enforcement at all our parking areas is carried out by EuroPark. EuroPark issues all ANPR charges and handles all case processing and complaints. If you believe you have received a charge in error, you can submit a dispute to EuroPark.

Documentation
As a user, it is your responsibility to provide documentation that you paid for your parking. When disputing an ANPR charge, always remember to include proof of payment in the form of a valid receipt.

Parking Complaints Board
EuroPark is registered with the Parking Complaints Board, which allows you to file a complaint regarding a charge. Please note that your complaint must first be reviewed by EuroPark before it can be escalated to the Parking Complaints Board.

By & Havn is committed to keeping our parking facilities clean, well-maintained and welcoming at all times. In addition to regular cleaning and upkeep, our dedicated team provides comprehensive winter maintenance, including snow clearance and gritting, to ensure safe and accessible facilities throughout the winter season.

By & Havn’s operations team monitors and maintains all technical installations in our parking facilities, including sprinkler systems, payment machines, counting systems, elevators and more. If you experience any operational issues, we encourage you to get in touch so that we can resolve the problem as quickly as possible.

Our staff inspect all our parking areas on a daily basis and are also available to respond to urgent issues outside normal working hours.

To report a fault with a technical installation, please contact our customer service team.

All permanent parking facilities are equipped with video surveillance. The surveillance covers access roads, entrances and exits, as well as technical equipment and installations.

Video surveillance footage is stored for 15 days and may only be disclosed to the police.

Parking in By & Havn’s parking facilities is at your own risk.

If your vehicle has been involved in a collision, subjected to vandalism or stolen, you must report the incident to the police and your insurance company.

By & Havn is happy to assist the police with their investigation by providing relevant surveillance footage. Surveillance footage may only be disclosed to the police.

Surveillance footage is stored for 15 days from the time of the incident. To ensure that relevant footage is preserved, please email parkering@byoghavn.dk as soon as you become aware of the damage and provide the following information:

• Date of the incident

• Time period during which the incident occurred

• Location (parking facility, floor, etc.)

• Description of your vehicle

• Description of any damage

• Police case/reference number

By & Havn may only provide surveillance footage relating to incidents to the police. It is important that you provide this information to the police yourself, as this is often essential for the further processing of the case. We cannot confirm or deny whether an incident can be identified in the surveillance footage.

By & Havn as the party responsible for the damage

If By & Havn is responsible for the damage—for example, if a light fixture falls from the ceiling in a parking facility and damages your vehicle—you should report the damage to your insurance company, which will handle the subsequent claims process. A damage assessment report must also be prepared by an insurance assessor.

Rules and regulations for our parking facilities are posted on-site. Violations may result in vehicle removal at the owner’s expense and, in serious cases, police notification.

You can delete your PARKinCPH profile at any time under “My Information”. However, you cannot delete your profile while you have active parking sessions.

Inactive profiles are automatically deleted after 3 months of inactivity.

We retain your personal data in PARKinCPH for 3 months after your latest active parking permit expires. After this period, all data is anonymised and retained for statistical purposes. Old notifications, purchase receipts and saved payment cards are deleted.

You can always delete your profile if you do not have an active parking permit. You can do this under “My Information”.

For more information about how we process personal data, please see our Privacy Policy.

Car-sharing services complement the well-developed public transport system in Greater Copenhagen.

In Copenhagen, several car-sharing providers make it easy to access a car when needed. Car sharing also helps reduce congestion and CO₂ emissions.

By & Havn collaborates with several car-sharing providers and associations. At several of our parking facilities in Nordhavn and Ørestad, you can pick up and park shared cars.

By & Havn has agreements with the following providers:

• GreenMobility

• LetsGo

• KINTO Share

• Grønne Engs Delebiler

Visit the individual providers’ websites for information about which parking facilities their services are available at and the terms of use.